Golden Valley Van Lines

1) Dave - was rude, was a snake oil sales man, seemed to disappear as soon as the "deposit" was made, seemed to faked illness as part of the scam. NOTE: For interstate moves, any good company is not supposed to take a deposit. They can ask for local charges if they are storing it before shipping, but you should not pay until the goods are delivered to the final destination.

2) Christine - Easily one of the worst human beings to her core that exist on this earth. She will beat you down and then expect you to apologize to her. She has the customer service that makes the DMV look like the Waldorf Astoria.

3) Overpricing - my price went from 4500 from OR to IL, to almost 10K. They hold your god hostage and refuse to deliver if you do not pay them these "extra charges". They add random charges.

4) Careless workers - They crew that loaded was okay, but did not fill out the paperwork very carefully. The goods came in three shipments, and they broke about 40% of what was shipped, including priceless Christmas ornaments from my family that I will never get back.

Bottom line - these people are unethical scum that will take you for all you are worth. Any good review are people that are either friends of theirs, or people they paid. Unless you know a good B size company from work of mouth or networking, stick with the big guys: Allied, Atlas, Mayflower, United, North American and Bekins. Always ask if they are a broker, and ask for their DOT certification.

Move size: 3 Bedroom Home Service cost: $9800

Absolute worst moving service I have ever used. Not only were they no shows multiple times, but our boxes arrived wet and smashed, the movers were putting boxes marked "fragile" at the bottom of stacks of boxes marked "books/heavy", one mover kicked our rug and a box off the truck. They lost a variety of things, including half our daughter's bed and a new XBOX, which magically disappeared from the top of a box. It was actually insane how terrible they were, and the lack of accountability from the owner was deplorable. We had water and dirt inside of our well wrapped boxes. DO NOT USE!

Move size: 2 Bedroom Home Service cost: $1900

My moving experience with Golden Valley Van Lines was bad enough that it actually made the Seattle evening news. You can view the clip below. It would take a lot of space to cover everything that they did so I'll let the clip do most of the talking but the bottom line is that they will lie to you and say whatever they need to get you to hire them and they won't follow through with any of it. They prey on people who have never used a professional moving company before. Their moving consultant, Aaron Petrolia lied to me repeatedly and used social engineering techniques to try and gain my trust. They give you a low bid and once they have your stuff, they jack up the price and hold your stuff hostage to force you to pay. The reporter from KOMO TV News researched them and said that the government has actually shut them down but they are still operating using shady practices. They have their contract written in such a way as to absolve them from any liability for anything. If you have the money for a lengthy legal battle, you will most likely eventually win a judgement against them but they will just declare bankruptcy and then just begin operating under a different name. It looks as if this has happened before so it's not worth the effort. I asked for a partial refund and they laughed at me. I'm not getting any money back from this but I'm making it my mission to warn others away from this horrible, dishonest company. Also, their BBB rating means absolutely nothing as it is based on their level of responsiveness to inquiries from the BBB, not on actually fixing issues or resolving complaints. I have gone through all of their Google reviews and they appear to be fictitious and paid for by the company unless you really believe all the people who are based in foreign countries who wrote them came here just to use their services and then returned to their home country. Of the US based people who wrote reviews, if you look over their other reviews, they have written several for other moving companies as well and based on the dates are apparently moving every two months and hiring different companies to perform the move despite how happy they claim to have been with Golden Valley Van Lines in their review of their moving experience with them. https://komonews.com/news/consumer/how-to-steer-clear-of-rogue-movers-who-hold-your-property-hostage-for-higher-payment?fbclid=IwAR1dcAl7jCJCe-xCv3wWoyhO8Fej2lHu7VPGyf.

Move size: 4+ Bedroom Home Service cost: $12000

Finally a moving company that actually does a good job and gets your belongings in the time as promised. Spoke to stan over the phone and he provided us with a quote that seemed very reasonable (I moved 3 times in the last 6 years so I already know the rates) and he assured me our things will get to our new home in Seattle in time. Overall it was a great experience. Clean work, no damages and most importantly ON TIME! Thanks Stan and the great movers crew I will definitely use you guys again.

Move size: 4 Bedroom Home Service cost: $2000

I was originally quoted $540 for 3 guys for 4 hours. I got 2 guys for 2 hours and was charged $810..

When I spoke to Aaron about what we needed removed from our storage unit to our new home I said. We just have some furniture pieces we need moved. 2 beds, 3 dressers, 2 mattresses. Some buffet table, a hutch and a couch. I said we were just worried about getting the furniture moved in. He said they charge 135/hour and will charge a minimum of 4 hours and that they will send 3 guys. So, I said ok in that time the movers could probably move all the boxes too since our storage unit is 10 minutes from our new house and he said they have a 26ft truck and should be able to get it all in one load. So now I'm thinking we have 3 guys for 4 hours and a 26ft truck. Even when they girl called to confirm the time the movers would meet me I mentioned us having their services for 4 hours and she never corrected me or said anything otherwise. Next morning, 2 movers show up and their truck is half full of someone else's stuff. The movers themselves (Andre and Akin) were great! They were very friendly. They showed up with paperwork saying we only had 2 guys for 2 hours and all they were supposed to get was 2 bedframes 2 mattresses. I told them what I had told aaron and they squeezed and fit as much of our stuff on their truck as they could. Very carefully and quickly. They even came and set up the beds in the new house. But then, we were charged an additional almost $400!

Moving aucks and it's hard and so yes you pay someone good money to help out or do it for you. And I know you get what you pay for but to be completely misquoted from ALL aspects is just bad business.

Again though I'd like to say how great Andre and Akin were. Super nice guys. And great at what they do.

Move size: 3 Bedroom Home Service cost: $810

I was moving from Colorado to Florida and asked for moving quotes. A very nice woman, Denise, contacted me and I measured everything and was given a very reasonable quote of $1400. I had to move the date once and was accommodated. When I called to confirm with dispatch after receiving their call, they claimed that it was a mistake that they called and I had cancelled. Dispatch went as far as accusing me of having multiple personalities, but managed to schedule me for 2 days after (landlord was NOT happy). I had all original items and 20 additional boxes, but my move suddenly became $4400. I called and requested callbacks for 1 month. I am now in Florida and requesting a live-in E.T.A., and after 2 weeks longer, I still have yet to have my furniture delivered and their V.M. box is full. Unacceptable all around.

Move size: Partial Move Service cost: $4400